At M2 Lighting, we take pride in the quality and craftsmanship of our products. Our warranty ensures that you can shop with confidence, knowing that your purchase is backed by our commitment to excellence.

Warranty

Standard Warranty

All M2 Lighting Designs products come with a 12-month warranty from the date of purchase, covering defects in materials and workmanship under normal use.

This warranty applies to:

  • Faulty manufacturing or assembly

  • Material defects that affect functionality

  • Electrical components (for lighting products)

What’s Not Covered

The warranty does not cover:

  • Damage caused by improper installation, misuse, or negligence

  • Normal wear and tear

  • Natural variations in wood, marble, or ceramic finishes

  • Accidental damage during transit or after installation

  • Items modified or repaired by unauthorized parties

How to Make a Warranty Claim

To make a warranty claim, please:

  1. Contact us at info@m2lighting.com.au within the warranty period

  2. Provide your proof of purchase and a clear description of the issue

  3. Include photos of the product and any visible damage

Once we receive your claim, a member of our team will assess the issue and guide you through the next steps.

Remedies

If your claim is approved, we will:

  • Repair the product, or

  • Replace the product with the same model, or

  • Offer a store credit or refund at our discretion

Shipping costs for warranty returns will be covered by M2 Lighting when the claim is approved.

Extended Warranty Options

For selected products, extended warranty options are available. Please contact us for more information when purchasing your product.

Important Notes

  • Keep your receipt or proof of purchase for all warranty claims

  • Do not attempt to repair or modify your product yourself, as this may void your warranty

  • Warranty is valid for the original purchaser only